SHIPPING & RETURNS

Shipping Policy

At Soul Moss, we prioritize prompt delivery and quality preservation of our products to ensure your utmost satisfaction. Upon placing an order, please allow 5 to 7 business days for your items to be processed and shipped.

We partner with UPS (United Parcel Service) for reliable and efficient shipping services. Rest assured, your package will be carefully handled and delivered to your doorstep promptly.

To safeguard the integrity and freshness of each shipment, we utilize customized temperature control packaging. This ensures that your Sea Moss products arrive in optimal condition, maintaining their nutrient-rich properties.

All items containing sea moss gel are conveniently packaged in 16 oz individual containers, allowing for extended use and easy storage. Upon receiving your order, we recommend freezing the items you plan to use in the future and refrigerating those intended for immediate consumption.

Your satisfaction is our priority, and we're committed to providing you with a seamless shipping experience. If you have any questions or concerns regarding your order, please don't hesitate to reach out to our dedicated customer service team.

Thank you for choosing Soul Moss for your wellness journey.

We appreciate your support and trust in our products.

Return & Exchange Policy

At Soul Moss, we strive to ensure your satisfaction with every purchase. In the unlikely event that your item arrives damaged, we've got you covered. Simply send us a photo of the damaged goods to Soulmossheals@gmail.com, and we'll promptly replace it for you.

Due to the perishable nature of our products, we are unable to accept returns or offer refunds beyond instances of damage. We appreciate your understanding in this matter as we prioritize the quality and freshness of our offerings.

Your satisfaction is our top priority, and we're here to assist you every step of the way. If you have any questions or concerns, please don't hesitate to reach out to our friendly customer service team.

Thank you for choosing Soul Moss for your wellness needs.